Frequently Asked Questions

Get solution to all your queries from the world of gambling.

  • How is an online casino different?

    Online casinos are sites with all the popular casino games at one place, along with a round the clock support and no time limit or fixed gaming hours. Online casinos are also safe with some offering practice mode and free play for popular games like Blackjack, Roulette, Poker, Slots.

  • Type of casino games offered by a casino?

    Online casinos are not limited to any fixed type of gaming; you will find sites with all major casino categories from Card games, Table games, Slots, Poker, Bingo to Keno.

    Apart from Texas Hold'em Poker, Roulette, Blackjack, Baccarat, Craps, there are hundreds of Slots variations from popular theme. Software providers make it possible for online casino to give large variety of gaming options from classic versions to theme based options.

  • Are all online casino games paid?

    Some casinos, thanks to their software, offer players both real money games or the paid games and the free play or the practice version. Such casinos have a 'Play for Free' or a 'Practice' button in front of the games in the gallery, clicking the button allows player to explore the game interface and play it for free without any deposit. Any kind of winnings made in free games are not redeemable and either.

    In certain casinos, there are free play options but only for specific games.

  • Do we have to register at a casino?

    For browsing, playing free games and exploring the website's interface there is no registration required, but if you wish to play a real money casino game or make a deposit and wager on certain game, registration is necessary in every online gambling site.

  • What are the documents needed for sign-up at an online casino?

    Every online casino has a certain paperwork and identity verification process before they can let a visitor become a registered user.

    Largely, a casino will require you to fill a registration form with personal details like Name, Address, Email, etc along with ID proofs.

  • What is online casino software?

    Like mobile phones, online casinos too run on a software technology that allows them the freedom to provide safe, secure gaming entrainment with widest collection of high quality games. The finesse of a casino largely depends on the software it is powered by, as a software provider designs the working of a casino from start to bottom covering games, visuals, audio, lobby, interface security, support etc.

  • Is it important for a casino to have a certificate?

    Yes, playing at a certified casino means safer gaming. A certified casino is legally approved for providing all the gaming services to its customers. Also, with a certified casino chances of any casino fraud or deposit/withdrawal issues are next zero.

    Also, good software providers do not support a casino that is not certified which means th quality of gaming is expected to be low at such uncertified an unregistered gaming sites.

  • What if I have a complaint?

    Every casino online has an addiction support section for issues related to casino services or other concerns, you can talk to the support team via email, call or live chat.

  • Is gambling addiction real?

    Yes, but not everyone becomes an addict. If you are playing with a goal and a plan, you are not bound to get obsessed with gambling. Playing for fun and with only a separate budget of gambling is a good way to keep casino gaming only a source of entrainment.

    As long as you don’t let casino gaming take you away from your family time, work time and other daily activities, there is no need to worry about gambling addiction.

  • How do I know if I’m a casino gaming addict & how can I help myself?

    Losing your sleep over a casino game, wagering on the a lost game again and again, feeling agitated when playing, not spending time with friends family, wagering beyond your gambling budget and asking others for money to play even when your casino luck is not favoring you etc are few of many symptoms of a gambling addict.

    Chances are when you are losing, instead of getting obsessed and spending all your deposits and budget, you must take a step back. Walk away for some time, practice free games, learn and read more about strategies and come back with a fresh mindset. Never gamble when drunk.

    If you feel you are showing symptoms of a casino gambling addict, ask your friends or family to help you. You can designate one person to keep you busy and away from your PC, plan trips or outings, focus on other hobbies, get more sleep and put all your gambling thoughts on hold. Many casino sites also offer gambling counseling. If the problem seems serious, you can always find professional counselors dealing with such issues.

  • What are the different withdrawal methods?

    Online casinos allow easy withdrawals by offering a handful of options including Credit card, debit card, bank transfer and many popular trusted e-Wallets.

    If a player doesn’t have a Credit card or Debit card, he or she could always use e-wallets or online payment methods like Paypal, Skrill, Neteller etc. Cash is never an option when looking for withdrawal.

  • What if the casino doesn’t have my preferred withdrawal method?

    Casinos online are known to offer a wide variety of banking options for easy withdrawals, if you do not find any of your preferred eWallet you could always use Credit card, Visa Card or Bank Transfer for your withdrawals.

  • What should I do if I have trouble with withdrawals?

    Get in touch with the casino support team in regards to an issue when trying make a withdrawal. If the casino is not able to help, get in touch the bank or the support team of your payment option. Usually casinos are able to guide with whatever issue you have.

  • Do casinos charge a fee for withdrawals?

    The withdrawal charges vary from casino to casino and even the payment method, you use for casino withdrawals. For this information, you must check the terms and conditions of your chosen casino by visiting their banking page.

  • Is it possible to cancel withdrawal?

    This again depends on a casino and its withdrawal conditions; once a withdrawal is initiated the cancellation cannot take place. Any such request can be entertained, if casino approves, before the withdrawal request acceptance.

  • What are the popular casino deposit options?

    Online electronic wallets like Paypal, Neteller, Entropay, Skrill etc along with Debit and Credit cards are most popular mode of deposits at online casinos. Almost every online casino accepts Bank Transfer for those who don’t want to use these given methods.

  • Do I need a Credit Card for a casino deposit?

    No, you don’t need a Credit Card for making a deposit at an online casino. Real money casinos online have now a huge list of banking methods to pick from, inclduing Debit Cards, Bank Transfer and electronic wallets like Neteller, Skrill, Paypal etc. Casinos nowadays also accept Bitcoin deposits, but for this you must check their payment options.

  • What is an e-Wallet & how it works?

    eWallets are third party banking methods that let you store certain amount of money to carry quick deposits at online merchants like casino sites. eWallets are quick and secure too. Paypal is one such very popular e-Wallet used by both casinos merchants and players.

  • Is there a minimum deposit limit at a casino?

    Yes, every casino has a limit for minimum deposit which could be as low as 10 GBP/USD/EUR to 20 GBP/USD/EUR. Every bonus, you wish to redeem or opt for would have a Terms & Condition section with the information on minimum deposit limit.

  • How can I be sure if my casino is safe to play at?

    Check if your casino is certified and registered. Also, if the casino has eCOGRA certification, uses SSL secured transactions and has good feedbacks in general it means it definitely is a safe place to play at.

  • What is SSL used by casinos online?

    SSL or Secure Socket Layer is a security certification/protocol used to secure and ensure safety of every online transaction. https:// is one way to know your casino is SSL secured and guarded.

  • What is eCOGRA?

    eCOGRA or ecommerce Online Gaming Regulation and Assurance is a regulatory body that independently focuses on certification of casino sites and their affiliates.

  • What documents would I need for casino registration?

    Apart from a registration form with personal details like Name, Age, Contact Details, Address etc, a casino will also ask for ID Proofs like Gas bill, telephone bill or electricity bill, along with driver's license.